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Customer service &
product support

Home > Customer service > Billing, returns & refunds > How do I know a credit has been issued?

How do I know when a credit has been
issued to my account?

Help yourself

Log in to My Account

  1. Log in to My Account.
  2. Click Reports & Alerts and choose eServices Alerts.
    (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the dashboard.)
  3. Click Credit Alerts.
  1. Click Enroll.
  2. Select the existing My Account user that should receive the credit alerts and click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add additional administrators, click People and select My Account Administrators.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880
  2. Say "Customer Service"
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx)
  4. Say "Account Information"
  5. Say "Agent" and one of our Customer Service Representatives will assist you

Submit an online request

We will respond to your request within 2-3 business days.