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Customer service &
product support

Home > Customer service > Billing, returns & refunds > Using credits when making a payment

How can I use my credits when making a payment?

Help yourself

Log in to My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Billing & Payment menu and choose Open Items & Balance Detail. (If you manage multiple accounts, click Open Items & Balance Detail located under the Billing & Payment section of the dashboard.)
  1. Select the applicable invoices and credits. Please note that the invoice amount must exceed the credit amount in order to apply credits within My Account.
  2. Click Add to Payment Cart.
  3. Click on Click to Pay Now to make a payment using your credit card or bank account.
  4. Select Credit Card or Bank Account and enter the required card or account information, then click Submit Payment.

Please note: If you have a previously saved payment method, you may select the appropriate account from Saved Payment Methods and click Submit Payment.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Make a payment."
  5. Say "Agent" and one of our Customer Service Representatives will assist you.

Submit an online request

We will respond to your request within 2-3 business days.