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Customer service &
product support

Home > Customer service > Billing, returns & refunds > Stop automatic payments from my bank account

How do I stop automatic payments
from my bank account?

Please note that stopping future withdrawals through Auto Charge/EFT does not terminate existing contracts.

Help yourself

Log in to My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Billing & Payment menu and choose Manage Payment Methods. (If you manage multiple accounts, click Manage Payment Methods located under the Billing & Payment section of the dashboard.)
  3. Click Delete next to the Designated Automatic Payment Bank Account Number.
  4. Click Delete Bank Account.

Submit an online request

We will respond to your request within 2-3 business days.