- Locate the Product Description for the shipment returned. Applicable credit will be listed in the Credit column.
- To obtain the status (Open or Applied) of the return credit, click the Billing & Payment menu and choose Credit History.
- Locate the Description for the return credit and check the Status column.
Tip: You can receive email notifications when a credit has been issued to your account:
- Log in to My Account.
- From your account's homepage, click Reports & Alerts and choose eServices Alerts. (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the Dashboard.)
- Click Credit Alerts.
- Click Enroll.
- Select the existing My Account user that should receive the credit alerts and click Submit.
Please note: Credit Alerts can only be sent to My Account administrators. To add administrators, click People and select My Account Administrators.