Chapter 1 The Occupation of Claims Representative & Claim Handling Procedures
Chapter 2 Casualty Insurance
Chapter 3 General Principles of Investigation
Chapter 4 Signed and Recorded Statements
Chapter 5 Securing the Physical Facts
Chapter 6 Obtaining medical Information
Chapter 7 Medicine - Fundamentals
Chapter 8 Injury and Disease
Chapter 9 General Principles of Law - Part I
Chapter 10 General Principles of Law - Part II
Chapter 11 Intrafamily Tort Relationships and Immunities
Chapter 12 Governmental and Charitable Immunities
Chapter 13 Suits - Practice and Procedure
Chapter 14 Practical Considerations of Suits and Casualty Litigation
Chapter 15 Fraud
Chapter 16 Claims - Reserves, Reserving, and Statistics
Chapter 17 Settlements and Settlement Negotiations
Chapter 18 Releases
Chapter 19 Coverage Problems
Chapter 20 Some Important Casualty Policy Provisions
Chapter 21 Liability for Bad Faith and Punitive Damages
Chapter 22 Automobile Policies and Coverages
Chapter 23 Some Laws Applicable to the use of Automobiles
Chapter 24 Protection Against the Irresponsible Motorist
Chapter 25 Automobile Liability Investigation and Checklists
Chapter 26 Public or General Liability Policies and Coverages
Chapter 27 Occurrence
Chapter 28 Investigation of Public or General Liability Claims
Chapter 29 Products Liability
Chapter 30 Products Liability - Duty to Warn and Recall
Chapter 31 Products Liability - Some Defenses and Related Problems
Chapter 32 Investigation of Products Liability Claims
Chapter 33 Punitive Damages
Chapter 34 Environmental Pollution
Chapter 35 Professional Liability - Physicians
Chapter 36 Professional Liability - Dentists, Nurses, Hospitals and Druggists - and the Investigation of Medical Malpractice Claims
Chapter 37 Professional Liability - Lawyers
Chapter 38 Other Areas of Professional Liability
Chapter 39 Handling Workers' Compensation Cases
Chapter 40 Workers' Compensation-Employer's Liability Policy and Investigation
Chapter 41 Federal Employer-Employee and Other Federal Legislation
Chapter 42 Wrongful Termination of Employment
Chapter 43 Subrogation - Salvage - Contribution
Chapter 44 Reporting and Reports
Chapter 45 Reinsurance as Related to Casualty Claims
Chapter 46 Use of Reinsurance and Similar Risk Transfer Funding mechanisms in Self-insurance Programs
Chapter 47 Computers and Casualty Insurance Claims
Chapter 48 Crime, Suretyship and Financial Claims as Casualty Loss