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Westlaw training & support

Questions about using Westlaw? We are pleased to offer free, unlimited research assistance and customer support – available 24/7.

Get the answers and assistance you need from the available resources below.

Customer support & research assistance

Customer & technical support

Customer & technical support

For questions about using Westlaw software and online products.

1-800-937-8529

(1-800-WESTLAW)

Submit online tech support request
24/7 reference attorneys

24/7 reference attorneys

Time-saving assistance from a bar-admitted legal research expert.

1-800-733-2889

(1-800-REF-ATTY)

Self-paced and custom training

Self-paced online training

Self-paced online training

Sharpen your legal research skills with FREE on-demand Westlaw training.

See all Westlaw courses
Schedule custom training

Schedule custom training

Call for training designed to meet your specific needs.

1-800-328-0109

Frequently asked questions

How do I activate my Westlaw registration key?

Once you have received your Westlaw registration key via email, you can either click the Activate Now link from the email or follow these steps:

  1. Click Create a new OnePass profile on the Westlaw sign-on page to display the Register a New Profile page
  2. Type your Westlaw registration key and your email address in the appropriate text boxes.
  3. Assign a friendly name to the Westlaw registration key. This is important in case you have more than one Westlaw registration key. A unique friendly name is necessary to identify each research session with the appropriate registration key.
  4. Click Continue.
  5. If a OnePass profile is already associated with your email address, you will get a "registration complete" message and can click Return to Westlaw to sign in. Otherwise, enter your username and password to edit/manage your OnePass profile. Type your OnePass username and password and click Sign in to display the OnePass General Settings page.
  6. Click Manage Products to display the OnePass Manage Products page.
  7. Type your Westlaw registration key and a friendly name in the appropriate text boxes and click Save. A message confirming that your Westlaw registration key has been saved is displayed.
  8. Click Return to Westlaw to begin your research session.

Note: If you attempt to sign on to Westlaw prior to registering your Westlaw registration key, you will receive a message that your OnePass profile is not registered for use with Westlaw. Click Update my OnePass profile on the Westlaw sign-on page and follow steps 5 through 8 above to register your Westlaw registration key.

Activating your Westlaw registration key (PDF)

What is OnePass?

A OnePass profile is the online record of the username and password you personally select to access Thomson Reuters Westlaw™ and other Web-based Thomson Reuters products. Selecting your own username and password strengthens your ability to control secure access, and ensures you are the only person who knows your OnePass username and password. Learn more.

Related OnePass Resources

OnePass User Guide

OnePass Video

How do I sign on to Westlaw?

To sign on to Westlaw, go to westlaw.com and enter in your OnePass user name and password.

What is Client ID?

A client ID is required to sign on to Westlaw and is used to identify your Westlaw sessions. You may find it useful to enter a client ID that relates to your research.

You can change the client ID anytime during a research session. Click Preferences at the top of any page, then click Change Client ID in the left frame.

What content is in my Westlaw plan?

To access a comprehensive list of content included in your organization's Westlaw subscription, check out the My Content feature under the Tools Tab in Westlaw. Or, contact customer service at 1-800-328-4880, open from 7 a.m. – 7 p.m. (CT).

Who do I contact with questions about my plan?

Contact your Westlaw representative or client manager, or contact customer service at 1-800-328-4880, open from 7 a.m. – 7 p.m. (CT).

Who do I contact for research support?

Our bar-admitted Reference Attorneys are available 24/7 for research support. They are legal research experts with a deep understanding of Thomson Reuters Westlaw, among many other Thomson Reuters products.

Phone: 1-800-REF-ATTY (1-800-733-2889)
Law students call 1-800-850-WEST (1-800-850-9378)

Live Chat: Access via Westlaw
Available to all customers from 7:00 a.m. to midnight (CT), Monday through Friday

Who do I contact for customer and technical support?

Contact Customer Service for billing or account assistance. Contact Technical Support if you experience performance issues, encounter an error message, or have other technical questions.

Customer Support:
1-800-328-4880

7 a.m.-8 p.m. (CT), Monday-Friday

Technical Support:
1-800-WESTLAW (1-800-937-8529)

Available 24/7
Submit form request

How do I log in to MyAccount?

Use the My Account portal to review West Account balances and invoices, make payments, check order status, and request a reshipment or return. You can also manage users' access to Westlaw, Business Law Solutions, Thomson Reuters CLEAR, and more.

Sign in to My Account
Sign Up for My Account

How do I get access to new content on Westlaw?

If there is additional content you are interested in adding to your Westlaw plan, contact your sales rep or client manager.

I'm interested in Westlaw. How do I start a free trial?

If you are yet to try Westlaw, make sure to take advantage of your two-week free trial. Request Trial. Or, contact sales at 1-888-728-7677.

What technical specifications are required to run Westlaw?

Supported operating systems

  • Windows 7, Windows 8.1, and Windows 10
  • Windows Vista®
  • Mac® OS 10.5 or later

Internet browser

  • Internet Explorer 11 or later (Windows only)
  • Mozilla Firefox current version or Extended Support Release version
  • Safari 5.0 or later
  • Chrome current version

Other requirements

  • 1024x768 or higher screen resolution recommended
  • Adobe Acrobat Reader 9.0 or later (some print functionality is lost with older versions)
  • Adobe Flash
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