Legal Solutions | USA
Questions about using Westlaw? We are pleased to offer free, unlimited research assistance and customer support.
Get the answers and assistance you need from the available resources below.
Customer & technical support
For questions about using Westlaw software and online products.
(1-800-WESTLAW)Submit online tech support request
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Getting startedWestlaw Getting Started Guide (32 pages) Westlaw Basics: Ten Quick Tips for Using Westlaw (4 pages) Registering Westlaw in OnePass Westlaw: Cost-Effective Research Tips Checking Citations in KeyCite Find & Print Quick Reference Guide Westlaw Guide for Paralegals
FoldersUsing Folders to Organize your Research Sharing Folders on Westlaw
In light of the retirement of Westlaw Classic, WestlawNext has been renamed Thomson Reuters Westlaw, effective as of February 2016. The WestlawNext name change will not impact the quality of service and expertise you trust from Thomson Reuters.
Once you have received your Westlaw registration key via email, you can either click the Activate Now link from the email or follow these steps:
Note: If you attempt to sign on to Westlaw prior to registering your Westlaw registration key, you will receive a message that your OnePass profile is not registered for use with Westlaw. Click Update my OnePass profile on the Westlaw sign-on page and follow steps 5 through 8 above to register your Westlaw registration key.
A OnePass profile is the online record of the username and password you personally select to access Thomson Reuters Westlaw™ and other Web-based Thomson Reuters products. Selecting your own username and password strengthens your ability to control secure access, and ensures you are the only person who knows your OnePass username and password. Learn more.
Related OnePass Resources
To sign on to Westlaw, go to westlaw.com and enter in your OnePass user name and password.
A Client ID is required to sign on to Westlaw and is used to identify your Westlaw sessions. You may find it useful to enter a Client ID that relates to your research.
You can change the Client ID anytime during a research session. Click the current client ID at the top of any page, then type a new client ID or select a recently used one from the options displayed in the drop down. Then click Change.
To access a comprehensive list of content included in your organization's Westlaw subscription, check out the My Content feature under the Tools Tab in Westlaw. Or, contact customer service at 1-800-328-4880, open from 7 a.m. – 7 p.m. (CT).
Contact your Westlaw representative or client manager, or contact customer service at 1-800-328-4880, open from 7 a.m. – 7 p.m. (CT).
If there is additional content you are interested in adding to your Westlaw plan, contact your sales rep or client manager.
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