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West Account and My Account

Make updates to your West Account online via My Account

Use the My Account portal to review West Account balances and invoices, make payments, check order status, and request a reshipment or return. You can also manage users' access to Westlaw, Business Law Solutions, Thomson Reuters CLEAR, and more.

Log in to My Account
Sign Up for My Account

My Account helps you manage:

Billing information

  • Make payments
  • Get balance details
  • Choose payment method

My products

  • Manage users
  • Check registration status
  • Review orders and returns

Reports and alerts

  • Account reconciliation
  • View password list
  • Read online reports

Admin

  • View user list
  • Make address changes
  • Get location information

Make updates to your West Account via phone, fax, or mail

Change your organization's phone or fax numbers, merge multiple accounts, alter existing subscriptions, and notify us of significant organizational changes. Please include your 10-digit account number in all correspondence.

Phone icon

Phone

1-800-328-4880

Request a customer service
agent M-F 7:00 a.m.
to 7:00 p.m. CT

Fax icon

Fax

1-800-340-9378

Please fax on official letterhead

Mail icon

Mail

Mail on official letterhead to:

Customer Service
P.O. Box 64833
St. Paul, MN 55164-0833