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Home > Customer service > Billing, returns & refunds > Shipping information

Law book shipping information

Free shipping

Free ground shipping is available on every in-stock order shipped within the United States. If you choose this option, your order will generally ship from Thomson Reuters within 1-2 business days and arrive within 7-10 days via the carrier that Thomson Reuters selects. Past-due accounts and other credit issues may delay your order.

Additional shipping options

There are five available shipping options for orders shipped to an address in the U.S.:

  • Free Ground Shipping
  • Priority Next Day
  • Priority Second Day
  • U.S. First Class Mail
  • Priority Saturday Delivery (not available for online orders)

There are two available shipping options for orders shipped to an address outside the U.S.:

  • International Best Rate
  • International Courier (UPS)

Orders with standard ground shipping will be shipped from our facility within four business days.

Free ground shipping is available on all orders shipped to an address in the U.S. Charges for shipping using all other delivery methods will be based upon the shipping method selected and the total weight of all items in your order.

Estimated shipping dates are based on several criteria, including destination address, product availability, and whether you are already a Thomson Reuters Westlaw customer.

When will my order ship?

For existing customers, expedited orders for in-stock items placed by 2:30 p.m. CT, Monday through Friday, will be shipped from our facility on the same day. Expedited orders placed after that time, or on weekends or U.S. holidays, will be shipped the next business day.

Orders with standard ground shipping will be shipped from our facility within four business days.

Update your shipping address

Help yourself

  1. Log in to My Account.
  2. Click Edit Address from Account Header.
  3. Select the appropriate account and click Next.
  4. Enter the requested changes and click Submit.
  5. The address change will be forwarded to Customer Service to review and process (the updates will not be reflected immediately on the site).

Let us help you

Call us Monday through Friday,
7:00 a.m. to 7:00 p.m. CT.

1-800-328-4880

Please provide your 10-digit account number (10 digits starting 100xxxxxxx)

Or submit an online request

We will respond to your request within 2-3 business days.

Address tips and help

To avoid unnecessary delays in receiving your shipment:

  • If paying by credit card, please be sure that your billing address matches the address that appears on your monthly credit card or bank statement.
  • Enter information in the appropriate fields. Do not combine information that should be entered into separate fields. If information does not apply, please leave the field blank.
  • Avoid using non-English characters and other symbols.