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Customer service &
product support

What is your return policy?

If you are not completely satisfied with the products you purchase from West (Thomson Reuters), you may return them. In order to receive credit, returns must be received within 45 days of the ship date. If a return is received after 45 days, we regret that we cannot issue a refund or send the merchandise back to you. The ship date can be found on your invoice or online at My Account.

Please note that products included in programs such as, but not limited to, Library Maintenance Agreement/Library Management Arrangement, Library Savings Plan, West Complete, Assured Print Pricing, WestPack, and Special Offer agreements cannot be returned and are nonrefundable. These programs provide our most favorable terms, and titles within these programs are not eligible for refund.

To ensure accurate processing, simply return merchandise in its original packaging via a trackable shipping method and insure the merchandise for its value. Always enclose a copy of the original delivery or billing document and include a brief explanation of the reason for the return. All expenses associated with returns are the responsibility of the customer. Customers will forfeit any applicable discounts when returning part of a promotional sale. To verify our receipt of your return and any credit applied, access the Returns History section in My Account.

The return policy does not apply to online, hosted, software, or Thomson Reuters ProView eBook products. Please refer to your order form.

Questions?

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880
  2. Say "Customer Service"
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx)
  4. Say "Agent" and one of our Customer Service Representatives will assist you