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Customer service &
product support

Home > Customer service > Billing, returns & refunds > Request a refund of an open credit

How do I request a refund of an open credit?

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Other."
  5. Say "Agent" and one of our Customer Service Representatives will assist you.

Submit an online request

We will respond to your request within 2-3 business days.