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Customer service &
product support

What methods can I use to make a payment?

Help yourself

Log in to My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Billing & Payment menu and choose Open Items & Balance Detail. (If you manage multiple accounts, click Open Items & Balance Detail located under the Billing & Payment section of the dashboard.)
  1. Select any applicable invoices.
  2. Click Add to Payment Cart.
  3. Click on Click to Pay Now to make a payment using your credit card or bank account.
  4. Select Credit Card or Bank Account and enter the required card or account information, then click Submit Payment.

Please note: If you have a previously saved payment method, you may select the appropriate account from Saved Payment Methods and click Submit Payment.

Use our automated phone system

  1. Call 1-800-328-4880.
  2. Say "Make a payment."
  1. When asked to specify the amount, you can say "Current balance" or for a specific invoice, say "Invoice."
  2. If you say "Invoice," next state the 10-digit invoice number (beginning with 06 or 08) when prompted.

Note: If there is no balance owed, you will be transferred to a Customer Service Representative.

Mail checks to our payment center

  1. Submit checks with payment remittance slips found on invoices.
  2. Always include your 10-digit account number.
  1. Mailing address:

Thomson Reuters
Payment Center
P.O. Box 6292
Carol Stream, IL 60197-6292

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Make a payment."
  5. Say "Agent" and one of our Customer Service Representatives will assist you.