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Customer service &
product support

Home > Customer service > Billing, returns & refunds > Change bank account number for auto pay

How do I change my bank account number
for automatic payments?

Help yourself

Log in to My Account

  1. Log in to My Account.
  2. From your account's homepage, click the Billing & Payment menu and choose Manage Payment Methods. (If you manage multiple accounts, click Manage Payment Methods located under the Billing & Payment section of the dashboard.)
  1. Click Delete next to the Designated Automatic Payment Bank Account number.
  2. Click Delete Bank Account.
  3. Click the Billing & Payment menu and choose Manage Payment Methods.
  4. Under Bank Account Information, enter your Bank Account Number and Routing Number.
  5. Select Set up Automatic Payment and click Add Bank Account.

Let us help you

Call us Monday through Friday, 7:00 a.m. to 7:00 p.m. CT.

  1. Call 1-800-328-4880.
  2. Say "Customer Service."
  3. Provide your 10-digit account number (10 digits starting 100xxxxxxx).
  4. Say "Agent" and one of our Customer Service Representatives will send you the required Auto Charge/Auto EFT enrollment form.

Tip: Please see the bottom of the Auto Charge/Auto EFT enrollment form for instructions on returning your completed document.

Submit an online request

We will send you the required Auto Charge/Auto EFT enrollment form within 2-3 business days.