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US technical support

1-800-934-9378

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OnePass

Sign on to multiple Thomson Reuters applications with a single username and password.


* Westlaw is used in examples below, but user experience will be similar for other Web-based Thomson Reuters applications such as Practical Law, Westlaw Tax, Westlaw International, lawschool.westlaw.com, My Account, QuickView+, and more.

What is OnePass?

A OnePass profile is the online record of the username and password you personally select to access Thomson Reuters Westlaw. Selecting your own username and password strengthens your ability to control access to Westlaw, as well as many other Web-based Thomson Reuters applications. You will be the only person who knows your OnePass username and password.

Use OnePass to sign on to Westlaw, Practical Law, Westlaw Tax, Westlaw International, lawschool.westlaw.com. My Account, QuickView+, and more.

Why do I have to create a OnePass profile to access Thomson Reuters products and websites?

By asking our users to create their own passwords rather than using Thomson Reuters-assigned passwords, we will be able to provide better security.

Can I use the same OnePass profile for multiple products and websites?

Yes, your OnePass username and password will allow you to access multiple Thomson Reuters products and websites that use OnePass for authentication.

Update profile information

  1. On the Westlaw sign-on page, click Update an existing OnePass profile to display the Manage OnePass page.
  2. Type your OnePass username and password in the appropriate text boxes and click Sign In to display the OnePass General Settings page.
  3. Make any changes you want and click Save.
  4. If you want to update the Westlaw registration information, click Manage Products on the OnePass General Settings page to display the OnePass Manage Products page.
  5. Click Edit to change the friendly name for a Westlaw registration key or to change its Preferred status. Click Save to return to the OnePass Manage Products page.
  6. Click Add a new Westlaw Registration Key to add an additional registration key. Click Save to return to the OnePass Manage Products page.
  7. Click Return to Westlaw to begin your research session.
Updating your OnePass profile settings (PDF)

* Usernames can be saved as a cookie

* Forgotten username can be emailed to user with validation of email address and answer to security question

Username and Password

A username can be saved as a cookie. Please note that if you save both your username and password and you access sensitive public records content, you will be asked to enter your password again. This re-authentication process will only be required once per session.

Forgotten username can be emailed with validation of email address. Forgotten password can be changed with validation of email address.

Forgot password

What do I need to do if I forget my username?

There are two locations you can go to if you have forgotten your username:

Clicking on either of these links will bring you to a Forgot Username or Username flows.

  • Click Forgot my username or password.
  • Click Forgot Username?
  • Enter the email address registered to your OnePass profile and click Continue.
  • An email containing your username will be sent to the email addresses registered with your profile.

If you need assistance, please call US technical support at 1-800-934-9378.

What do I need to do if I forget my password?

There are two locations you can go to if you have forgotten your password:

Clicking on either of these links will bring you to the Forgot Password or Username flows.

  • Enter the email address registered to your OnePass profile and click Continue
  • A link to change your password will be sent to the email addresses registered with your profile.
  • Click the link in the email to change your password. The link is valid for three hours.
  • Use the criteria listed under Password Requirements to create a new password.

If you need assistance, please call US technical support at 1-800-934-9378.

Thank you for using Westlaw.

* Passwords can be saved as a cookie. Please note that if you save both your username and password, and you access sensitive public records content, you will be asked to enter your password again. This reauthentication process will only be required once per session.

Activate product registration key

Once you have received your Westlaw registration key via email, you can either click the Activate Now link from the email or follow these steps to add Westlaw to a OnePass profile:

  1. Click Create a new OnePass profile on the Westlaw sign-on page to display the Register a new profile page
  2. Type your Westlaw registration key and your email address in the appropriate text boxes.
  3. Assign a friendly name to the Westlaw registration key. This is important in case you have more than one Westlaw registration key. A unique friendly name is necessary to identify each research session with the appropriate registration key.
  4. Click Continue.
  5. If a OnePass profile is already associated with your email address, you will get a "registration complete" message and can click Return to Westlaw to sign in. Otherwise, enter your username and password to edit/manage your OnePass profile. Type your OnePass username and password and click Sign in to display the OnePass General Settings page.
  6. Click Manage Products to display the OnePass Manage Products page.
  7. Type your Westlaw registration key and a friendly name in the appropriate text boxes and click Save. A message confirming that your Westlaw registration key has been saved is displayed.
  8. Click Return to Westlaw to begin your research session.

Note: If you attempt to sign on to Westlaw prior to registering your Westlaw registration key, you will receive a message that your OnePass profile is not registered for use with Westlaw. Click Update my OnePass profile on the Westlaw sign-on page and follow steps 5 through 8 above to register your Westlaw registration key.

Activating your Westlaw registration key (PDF)

Working with multiple registration keys

Upon sign in users who have multiple registration keys for a product in OnePass are presented with a registration key pick list. Users will then select which key (often identified by a user-designated friendly name) that should be used for the research session. Registration keys provide access to content or features based on subscriptions tied to the account from which the registration key is entitled. This means users’ product experiences may differ depending on the registration key selected for that session, e.g., legal research from a firm account vs. a pro bono account.


User support

Can I use the same OnePass profile to access multiple products and websites?

Yes, that’s the benefit. With your OnePass username and password, you will be able to access multiple products and websites that use Onepass for authentication. OnePass allows users that have access to multiple products that require different registration keys to register these different keys to their OnePass profile. This way, their OnePass profile can be used across multiple products (e.g. Westlaw and Firm Central) that use OnePass for authentication.

You can initiate the set up of your OnePass profile from a product sign on page, and then follow the prompts to create your OnePass profile.

To register additional products to your profile, simply access the product and you will be prompted to enter that product registration key.

I saved my OnePass username, so it would be remembered and I wouldn’t have to type it in at sign-on. However, I recently noticed that it is no longer saved on the sign-on screen – what happened?

This may be because you have recently deleted your cookies. You will want to re-access the product to set the cookie to save your username at sign-on.

How do I change my password?

You can change your password at any time. Click Update an existing OnePass profile. Enter your current username and password to access your profile and make any desired modifications.

How do I change my username?

You can change your username at any time. Click Update an existing OnePass profile. Enter your current username and password to access your profile and make any desired modifications.

OnePass is telling me I'm locked out – what should I do?

If your profile is locked out, you are required to change your password. There are two locations you can go to if you need to change your password:

Clicking on either of these links will bring you to the Forgot Password or Username flows.

  • Enter the email address registered to your OnePass profile and click Continue
  • A link to change your password will be sent to the email addresses registered with your profile.
  • Click the link in the email to change your password. The link is valid for three hours.
  • Use the criteria listed under Password Requirements to create a new password.

If you are unable to change your password through the Forgot Password flow, and need assistance, please call US technical support at 1-800-934-9378.

How can I change my security questions and answers?

You can access your OnePass profile at any time to change your security question and answer. Click Update an existing OnePass profile from the sign-on pages of any product that uses OnePass for authentication. You will enter your username and password to access your profile and then make any desired modifications.

How often can I change my password?

You have control over how often you change it, so it is up to you.

My email address is changing - what should I do?

You can access your OnePass profile at any time to change your email address. Click Update an existing OnePass profile from the sign-on pages of any product that uses OnePass for authentication. You will enter your username and password to access your profile and then make any desired modifications.

Need further assistance?

Return to the OnePass overview page or contact US technical support at 1-800-934-9378.

Products and websites that use OnePass

Carswell LawSchool

Case Notebook, LiveNote

CLEAR

Court Express/Docket Watch

Deal Proof

Drafting Assistant

eCarswell Business Systems

eDiscovery Point

Firm Central

Intelligence Center

Lawschool.Westlaw.com

Legal Tracker

LegalEdcenter

LegalSolutions.com

Monitor Suite

My Account

Practical Law

Practice Point

QuickView+

Sweet & Maxwell Store

Taxnet Pro

Thomson Reuters Concourse

Thomson Reuters ProView

West km

Westlaw

Westlaw Australia

Westlaw Canada

Westlaw International

Westlaw Mobile

Westlaw Tax

Westlaw UK

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