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OnePass FAQs

General OnePass information

What is OnePass?

OnePass is an account used to access various Thomson Reuters products like Westlaw, Practical Law, eDiscovery Point, Proview, Firm Central, Westlaw International, lawschool.westlaw.com, QuickView+, My Account, and more.

How many OnePass profiles do I need?

One. Your OnePass username and password allows you to access multiple Thomson Reuters products. You just need to add the registration key to your profile..

What products and websites use OnePass?

Carswell LawSchool

Case Notebook, LiveNote

CLEAR

Court Express/Docket Watch

Deal Proof

Drafting Assistant

eCarswell Business Systems

eDiscovery Point

Firm Central

Intelligence Center

Lawschool.Westlaw.com

Legal Tracker

LegalEdcenter

LegalSolutions.com

Monitor Suite

My Account

Practical Law

Practical Law Connect

Proview

QuickView+

Sweet & Maxwell Store

Taxnet Pro

Thomson Reuters Concourse

Thomson Reuters ProView

West km

Westlaw

Westlaw Australia

Westlaw Canada

Westlaw International

Westlaw Mobile

Westlaw Tax

Westlaw UK

Updating your OnePass profile, username and password

How do I update my OnePass profile?

Help yourself

  1. Go to OnePass
  2. Sign in with your OnePass username and password.

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  3. Navigate to Products to add or remove new product registration keys or products to your profile.

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  4. Navigate to Profile to edit your name, email, username and password.

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  5. Navigate to Security to manage two-step authentication, security questions, alternate password, and other security-related items.

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Let us help you

For security reasons we are unable to update or create your OnePass profile for you. If you need assistance call us and we can walk you through these steps.

For assistance with OnePass call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378.
  2. Provide your 10-digit phone number.

Forgot your username?

Help yourself

Let us help you

For security reasons we are unable to update or create your OnePass profile for you. If you need assistance call us and we can walk you through these steps.

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378.
  2. Provide your 10-digit phone number.

Forgot your password?

Help yourself

Let us help you

For security reasons, we are unable to update your OnePass profile for you. If you need assistance, give us a call and we can walk you through these steps.

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378.
  2. Provide your 10-digit phone number.

How do I change my username or password?

Help yourself

  1. Sign in to OnePass with your current username and password.
  2. Navigate to Profile, where you can edit your username and password.

Let us help you

For security reasons, we are unable to update your OnePass profile for you. If you need assistance, give us a call and we can walk you through these steps.

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378.
  2. Provide your 10-digit phone number.

What if my email address has changed?

Sign in to OnePass and navigate to the Profile tab.

I saved my OnePass username and password.
Why are they no longer saved?

Help yourself

This may be because you have recently deleted your browser cookies. Next time you sign in, select the checkbox for Save username.

Let us help you

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378.
  2. Provide your 10-digit phone number.

What do I do if I get locked out of my OnePass profile?

Help yourself

If your profile is locked out due to too many sign-in attempts, you must reset your password.

Reset your password from OnePass.

You will receive an email from OnePass that contains a link that will allow you to create a new password.

Let us help you

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378.
  2. Provide your 10-digit phone number.

Can my username be saved as a cookie?

Help yourself

A username can be saved as a cookie. Please note that if you save both your username and password, and you access sensitive public records content, you will be asked to enter your password again. This re-authentication process will only be required once per session.

A forgotten username can be emailed with validation of email address. A forgotten password can be changed with validation of email address.

Let us help you

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378.
  2. Provide your 10-digit phone number.

Security

What are OnePass security guidelines?

Each OnePass username and password is unique to a user. It is highly recommended that you do not share your information with anyone else at your organization. Some products require two-step authentication, where a security code or question may be required to access products.

Compromised credentials

If your username and password are suspected or known to be compromised, our priority is to work with you to resecure your profile and protect your data. Next steps and more background information can be found in the Compromised Credentials - FAQS (PDF).

What is two-step authentication?

Two-step authentication is an optional, enhanced setting that keeps your profile secure by requiring a code in addition to your normal password at sign-in. This acts as an extra layer of security to ensure no one else is able to access your profile. Some products require two-step authentication due to secure content.

How do I receive the security code?

You can receive a security code via text message, automated phone call, email, or with a downloaded authenticator application.

Do I need to enter a security code each time I sign in?

No. You can skip two-step authentication on trusted devices, such as your home or personal computer. When you enter a security code at sign-in, select the Trust this device checkbox. This feature should not be used on public computers. To clear trusted devices, sign in to OnePass and navigate to Security and click on the Privacy tab.

How do I enable two-step authentication?

  1. Sign in to OnePass.
  2. Navigate to Security.
  3. Click the toggle to enable two-step authentication.

How can I change my security questions and answers?

Sign in to OnePass and navigate to the Security tab.

Registration keys

What is a registration key?

A registration key is a code made up of letters and numbers that allows access to one of the many Thomson Reuters products, such as Westlaw, CLEAR, Firm Central and more. Registration keys are unique to each user and cannot be used for multiple OnePass profiles. Before using a product, you must activate a valid registration key by adding it to your OnePass profile.

How do I activate my registration key?

Once you have received your registration key via email, you can either click the Activate Now link from the email or follow these steps to add a key to a OnePass profile.

Help yourself

If you received a registration key in an email, click the Register or Activate button.

If you do not have a OnePass profile:

Create a new OnePass profile.
Enter the email address you want associated with your Thomson Reuters products.
Enter your name and create a username and password.
Click the Register a product button.
Select the product you have a registration key for.
Enter the registration key and a label to differentiate it from others.

If you have a OnePass profile:

Sign in to OnePass.
Navigate to Products.
Click the Register a product button.
Select the product you have a registration key for.
Enter the registration key and a label to differentiate it from others

Let us help you

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378.
  2. Provide your 10-digit phone number.

What if I have multiple registration keys?

When signing in, users with multiple registration keys for a Thomson Reuters product will have the ability to select which one they would like to begin a session with. Registration keys may provide access to different content or features, depending on account permissions.

If you need assistance with OnePass call us 24 hours a day, seven days a week:

For assistance with OnePass, call us 24 hours a day, seven days a week:

  1. Call 1-800-934-9378.
  2. Provide your 10-digit phone number.