OnePass FAQs

OnePass is an account used to access various Thomson Reuters products like Westlaw, Practical Law, eDiscovery Point, Proview, Firm Central, Westlaw International, lawschool.westlaw.com, QuickView+, My Account, and more.

How many OnePass profiles do I need?

One. Your OnePass username and password allows you to access multiple Thomson Reuters products. You just need to add the registration key to your profile..

Each OnePass username and password is unique to a user. It is highly recommended that you do not share your information with anyone else at your organization. Some products require two-step authentication, where a security code or question may be required to access products.

If your username and password are suspected or known to be compromised, our priority is to work with you to resecure your profile and protect your data. Next steps and more background information can be found in the Compromised Credentials - FAQS (PDF).

Two-step authentication is an optional, enhanced setting that keeps your profile secure by requiring a code in addition to your normal password at sign-in. This acts as an extra layer of security to ensure no one else is able to access your profile. Some products require two-step authentication due to secure content.

You can receive a security code via text message, automated phone call, email, or with a downloaded authenticator application.

No. You can skip two-step authentication on trusted devices, such as your home or personal computer. When you enter a security code at sign-in, select the Trust this device checkbox. This feature should not be used on public computers. To clear trusted devices, sign in to OnePass and navigate to Security and click on the Privacy tab.

1. Sign in to OnePass.
2. Navigate to Security.
3. Click the toggle to enable two-step authentication.

Sign in to OnePass and navigate to the Security tab.

A registration key is a code made up of letters and numbers that allows access to one of the many Thomson Reuters products, such as Westlaw, CLEAR, Firm Central and more. Registration keys are unique to each user and cannot be used for multiple OnePass profiles. Before using a product, you must activate a valid registration key by adding it to your OnePass profile.

Once you have received your registration key via email, you can either click the Activate Now link from the email or follow these steps to add a key to a OnePass profile.

Help yourself

If you received a registration key in an email, click the Register or Activate button.

If you do not have a OnePass profile:

Create a new OnePass profile.
Enter the email address you want associated with your Thomson Reuters products.
Enter your name and create a username and password.
Click the Register a product button.
Select the product you have a registration key for.
Enter the registration key and a label to differentiate it from others.

If you have a OnePass profile:

Sign in to OnePass.
Navigate to Products.
Click the Register a product button.
Select the product you have a registration key for.
Enter the registration key and a label to differentiate it from others

Let us help you

For assistance with OnePass, call us 24 hours a day, seven days a week:

1. Call 1-800-934-9378.
2. Provide your 10-digit phone number.

When signing in, users with multiple registration keys for a Thomson Reuters product will have the ability to select which one they would like to begin a session with. Registration keys may provide access to different content or features, depending on account permissions.

If you need assistance with OnePass call us 24 hours a day, seven days a week:

For assistance with OnePass, call us 24 hours a day, seven days a week:

1. Call 1-800-934-9378.
2. Provide your 10-digit phone number.