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Customer service &
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Home > Customer service > Account maintenance

Account maintenance

How do I change my address?

Help yourself

  1. Log in to My Account.
  2. From your account's homepage, click Edit Address.
  3. Select the appropriate account and click Next.
  4. Enter the requested changes and click Submit.
  5. The address change will be forwarded to Customer Service to review and process (the updates will not be reflected immediately on the site).

Let us help you

Call us Monday through Friday,
7:00 a.m. to 7:00 p.m. CT.
1-800-328-4880

Please provide your 10-digit account number (10 digits starting 100xxxxxxx)

Or submit an online request
We will respond to your request within 2-3 business days.

How do I change our account name?

All name change requests have required paperwork in order to complete. You can request the required name change form via the below contact methods.

Call us Monday through Friday,
7:00 a.m. to 7:00 p.m. CT.
1-800-328-4880

Please provide your 10-digit account number (10 digits starting 100xxxxxxx)

Or submit an online request
We will send you the name change form within 2-3 business days.

How do I update who receives emailed invoices?

Help yourself

To add another user for eBilling:

  1. Log in to My Account.
  2. From your account's homepage, click People and choose eBilling Users.
    (If you manage multiple accounts, click Manage eBilling Users located under the User Management section on the dashboard.)
  3. Click Add New eBilling Contact.
  4. Enter the Email Address, First Name, and Last Name of the eBilling contact.
  5. Select the account(s) you wish to designate for eBilling access, then click Submit.

To change the user for eBilling:

  1. Log in to My Account.
  2. From your account's homepage, click People and choose eBilling Users.
    (If you manage multiple accounts, click Manage eBilling Users located under the User Management section on the dashboard.)
  3. Click Edit Contact by the current eBilling User.
  4. Replace the Email Address, First Name, and Last Name of the current eBilling contact with those of the new eBilling contact, then click Submit.

Let us help you

If you are not a My Account administrator or the current My Account administrator has left the organization, please call us for options to update this access.

Call us Monday through Friday,
7:00 a.m. to 7:00 p.m. CT.
1-800-328-4880

Please provide your 10-digit account number (10 digits starting 100xxxxxxx)

How do I update who has access to My Account?

Help yourself

To add another My Account user:

  1. Log in to My Account.
  2. From your account's homepage, click the People menu and choose My Account Administrators.
    (If you manage multiple accounts, click Manage My Account Admins located under the User Management section on the dashboard.)
  3. Click Add Users.
  4. Enter the First Name, Last Name, and Email Address of the My Account user.
  5. If the new My Account user should have the authority to add other My Account users, select Manage My Account Users.
  6. Select the account(s) the My Account user may access, then click Submit.

To delete a My Account user:

  1. Log in to My Account.
  2. From your account's homepage, click the People menu and choose My Account Administrators.
    (If you manage multiple accounts, click Manage My Account Admins located under the User Management section on the dashboard.)
  3. Click on the My Account user name and click Delete User Profile.
  4. Click Ok.

Let us help you

If you are not a My Account administrator or the current My Account administrator has left the organization, please call us for options to update this access.

Call us Monday through Friday,
7:00 a.m. to 7:00 p.m. CT.
1-800-328-4880

Please provide your 10-digit account number (10 digits starting 100xxxxxxx)

How do I update who receives emailed credit notifications?

Help yourself

  1. Log in to My Account.
  2. From your account's homepage, click Reports & Alerts and choose eServices Alerts.
    (If you manage multiple accounts, click eServices Alerts located under the Reports & Alerts section on the dashboard.)
  3. Click Credit Alerts.
  4. Click Manage to select or unselect credit alert users, then click Submit.

Please note: Credit Alerts can only be sent to My Account administrators. To add additional administrators, click People and select My Account Administrators.

Let us help you

If you are not a My Account administrator or the current My Account administrator has left the organization, please call us for options to update this access.

Call us Monday through Friday,
7:00 a.m. to 7:00 p.m. CT.
1-800-328-4880

Please provide your 10-digit account number (10 digits starting 100xxxxxxx)

How do I update who can add or remove our Westlaw users?

Call us Monday through Friday,
7:00 a.m. to 7:00 p.m. CT.
1-800-328-4880

Please provide your 10-digit account number (10 digits starting 100xxxxxxx)

Or submit an online request
We will respond to your request within 2-3 business days.

How do I update who can add or remove users to CLEAR?

All CLEAR contact change requests have required paperwork in order to complete. You can request the required CLEAR contact change form via the below contact methods.

Call us Monday through Friday,
7:00 a.m. to 7:00 p.m. CT.
1-800-328-4880

Please provide your 10-digit account number (10 digits starting 100xxxxxxx)

Or submit an online request
We will send you the CLEAR contact change form within 2-3 business days.

How do I update who has access to QuickView?

Call us Monday through Friday,
7:00 a.m. to 7:00 p.m. CT.
1-800-328-4880

Please provide your 10-digit account number (10 digits starting 100xxxxxxx)

Or submit an online request
We will respond to your request within 2-3 business days.