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Managed Technology Services Key Capabilities

Ensure continuous access to your data and systems by leveraging the power that serves WestlawNext.

Data Center

The Thomson Reuters campus has three data centers with more than 90,000 square feet of critical high-density raised floor space, utility-service-independent power capacity, hardened security features, and unparalleled redundancy for critical systems. In addition, we own data facilities around the U.S. for further redundancy. We provide an unmatched level of service and reliability.

Customer Technical Support

More than 55 on-site customer technical support operators offer 24/7/365 support via a toll-free number. The team is backed up by 500+ on-site personnel who follow a rigid and thorough process for handling and escalating technical issues based upon severity and customer needs.

Migration Methodology

We have performed more than 40 data center migrations, ranging in size from a handful to thousands of servers. Our proven method provides for safe, successful migrations.

Change Management

An effective change management process is crucial to the success of any implementation, especially one involving critical firm applications and services such as email, knowledge management, and case management. Our best practices provide your firm with a working model to plan, communicate, and train users affected by a hosting initiative.

Systems Design and Support

Our professional technical staff can assist in architectural design, strategic planning, system design, maintenance, and support. Staff expertise includes:

Platforms – Mainframes, Unix systems, Linux systems, Intel
Operating systems – Windows, Solaris, AIX, Suse, ZOS
Databases – DB2 UDB, DB2 OS390, SQL, Oracle, Adabas

Continuous Uptime Award

We have been recognized for achieving four years of continuous uptime from The Uptime Institute, a consortium of companies responsible for America's most critical data centers.

Take a Closer Look

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