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Everyday Heroes

Locating a missing child

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Everyday Heroes

Protecting a children's hospital

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Everyday Heroes

Locating uninsured motorists to pay policy holders

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Excellence in Corporate & Legal Investigations:
An Everyday Heroes Award

Helping your organization manage risk and compliance is a tough, everyday job. When you use Thomson Reuters tools such as CLEAR®, PeopleMap, or Company Investigator to get the most out of your investigations, you're creating stories Everyday. And we'd love to hear them.

Past winners and great stories.

Memorial Healthcare System/Information Management Consultants

Hollywood, Florida (2:39)

Information Management Consultants and Memorial Healthcare System

Protecting a Children's Hospital from an officer of a potential vendor who is a convicted pedophile. Read more

Memorial Healthcare System/Information Management Consultants
Hollywood, Florida

Batch Helps Protect a Children's Hospital: Keeping it Safe, secure, and Free From Undue Risk.

"Children's hospitals are deemed to be the safest spaces in any hospital system. So you can imagine our shock when we discovered that an officer of a vendor attempting to bid for work within our children's hospital was a convicted pedophile," stated David Alexander, Vice President of Finance, Memorial Healthcare System. "The potential for disaster would have been immeasurable if our hospital system hadn't utilized proactive methods to protect ourselves from high risk vendor profiles."

Memorial Healthcare System (MHS), headquartered in Hollywood, Florida, is the fifth-largest public healthcare network in the United States. It provides more than 1,900 licensed beds in six hospitals at multiple locations throughout the south Broward County area. Our Children's Hospital, the Joe DiMaggio Children's Hospital, established in 1992, combines advanced technology and the expertise of the largest, most diverse group of board certified pediatric specialists in the region.

This hospital is a premier location for our patients and their specialized needs. As such, our hospitals have always maintained a strong compliance program and we expect our vendor/contractor organizations to abide by these standards in connection with business activities with or for our hospital.

Several years ago, MHS was the victim of a sophisticated collusion and kickback fraud scheme perpetrated by internal employees and vendors. Undetected for years and resulting in the loss of millions of dollars, MHS and its partners took action and implemented a system to take a more proactive approach moving forward to prevent a similar situation from happening again.

At the time, we tracked these vendor companies in a large database, but each bid required massive employee hours and scouring of various databases to gain any insight or visibility into the companies we worked with. We relied heavily on the vendors to be truthful and comply with our compliance and bidding programs. That's when Information Management Consultants (IMC) installed the VETTED® system. VETTED® cascades through such WestBatch data sources as corporate registrations and address finders, to identify third - and fourth-degree relationships to determine potential conflicts of interest.

Additionally, the solution employs Thomson Reuters bankruptcy, lawsuits, liens and judgments, and criminal data to determine potential vendor and vendor leadership red flags. Currently, the VETTED® system has flagged for removal of more than fifty vendors from our vendor population that were deemed "high risk". One such vendor had worked with MHS for more than 23 years! It was only after their credentials were run through the program that a past fraud conviction was discovered. Two other vendors were found to be related - a husband and wife team no less - which they chose not to disclose during past registration processes.

Through a request for proposal process, the VETTED® system exposed a vendor that had set up two fictitious companies in addition to the legitimate company to bid on a project. Previously, the process of vetting vendor organizations within a few hours was difficult, but implementing the VETTED system has now provided greater visibility into vendor business activities more quickly. Thus, we are now able to allocate spending to vendors with the least amount of risk to our patients and hospital system.

It was through this new high level automated analysis that we were able to proactively stop a vendor with a convicted pedophile in its leadership from doing business with our children's hospital. This particular vendor registered in the VETTED® portal and made no mention of past criminal convictions even though the opportunity for self-disclosure was available. The conviction was discovered through the automated credentialing process by inputting critical data and sifting through the Thomson Reuters criminal data sources for the best possible match from the waterfall search. Analysts were confident that the data returned from the search was related to the leader of the vendor.

Suspicion was confirmed when the analysts spoke to leadership at the vendor organization and they pleaded for the opportunity for business since the conviction was in the past. That opportunity was denied to the vendor and MHS avoided the possibility of disaster and millions of dollars in potential lawsuits.

"The ability of a healthcare system to recognize the potential for fraud and collusion in their vendor population correlates to their capacity to harness large amounts of data. The VETTED® solution streamlines the consolidation process and organizes the data into an analytical format to uncover high risk vendors," stated Tom Green, Director of Vendor Risk Management at IMC. "It's not just the bottom line that will be protected, but the credibility, reputation and livelihood of all involved."

If you aren't utilizing proactive methods to expose the potential for vendor fraud, collusion, and risk, then you are leaving yourself open to undue threats and substantial revenue loss for your organization. Effective screening of employees and vendors in today's environment is critical for a safe and secure workplace. The team at our Children's Hospital can focus on embracing a patient- and family-centered approach to care, working together to best meet the needs of our littlest patients.

Charity: Joe DiMaggio Children's Hospital – $2,500 donation

GEICO
Deborah Tulley

Reimbursing their insurance company and its policyholders by locating uninsured individuals and updating information. Read more

GEICO

I work in the insurance industry in the litigation department and I use CLEAR every day to provide our attorneys with accurate information. It amazes me every time how useful this is for us to help locate these uninsured people and update their SSN and DOB. When our policyholders are struck by someone who just decided to drive that day with no insurance, CLEAR helps make it possible to reimburse our company and also our policyholder for what was paid out in the claim. Not really a huge "aha moment"...but an every day, all day long series of "aha's". Thank you

A. Smith Enterprises
Alan Lollis

Locating a property owner with current information found on no other tool. Read more

A. Smith Enterprises

I was super excited when I used CLEAR to locate a property owner who had our collateral stored in a garage that he had evicted our debtor from. No other tool that we used found the information, but CLEAR did, and it made the difference.

Stifel Nicolaus
Cindy Holcomb

Vetting clients to avoid fraud and connect individuals and businesses. Read more

Stifel Nicolaus

In Compliance, we use CLEAR everyday. It helps tremendously during our account reviews to make sure clients are who they say they are. It also helps to filter out clients with questionable financial and criminal history to help avoid fraud, and to link individuals to businesses or other associated individuals giving us a clear picture of who we are dealing with. It's an invaluable tool. I hope to see access to more state information in the future.

National Center For Missing & Exploited Children

Missing child located after an 8-year investigation. Read more

National Center For Missing & Exploited Children

Missing child located after an 8-year investigation.

As a direct result of the information CLEAR provided to the National Center for Missing & Exploited Children, a child missing since 2002 was located and an 8-year investigation came to a successful close.

In November 2002, a 15-year-old child was last seen in Las Vegas, NV. The child and her mother were homeless and the child was permitted to live with a family friend. When the mother went to visit in November 2002, she discovered that the family friend had packed up her home and moved with the child.

At this time, the mother reported the child as missing. In June 2005, there was a house fire in Arizona at the residence of the family friend. When firefighters responded, they rescued the family friend and her grandsons, but there was no mention of the missing child. In 2007, there was another fire at the family friend's house where it was then discovered that she and her husband were severely abusing their grandsons. At this time, the grandsons' mentioned the missing child. Law enforcement conducted additional interviews with the family friend who said she did bring the missing child with her to Arizona but that she then threw her out of the house.

In 2008, law enforcement contacted the National Center for Missing & Exploited Children (NCMEC) to assist in locating this missing child. NCMEC facilitated in collecting familial DNA, but no matches were found when it was compared to Jane Does. The Case Analysis Unit (CAU) also searched for the missing child using public records databases, social networking sites and many other resources.

In July 2009, an analyst uncovered an ID card for the missing child in New Orleans.LA. Law enforcement had an officer respond to the address on the ID card but found it was a motel and that the missing child was not currently residing there.

In March 2010, the analyst conducted another public records search for the missing child and located a new New Orleans address, which only surfaced in CLEAR.

After further research, it was found that the address was associated with a homeless shelter. The child's new address information was provided to law enforcement, which responded and discovered that the missing child was living at the shelter with two children she had given birth to since her disappearance in November 2002. Law enforcement confirmed her identity and welfare. As a direct result of the address found in CLEAR, the child was located and the 8-year investigation was finally closed.

Jay Jakar - Calserve, Inc.

Finding a non-custodial parent Read more

Jay Jakar - Calserve, Inc.

An NCP (non custodial parent) had been missing for nine years. Relatives and Associates led me to a person who had "heard" that the defendant had been seen by a friend of a friend. CLEAR was able to track down this friend of a friend who had direct knowledge that led to the location of the defendant, his being served, and convicted for contempt.

What if your story becomes an Everyday Hero winner?

Up to ten finalists will qualify to be the Excellence in Corporate & Legal Investigations Everyday Hero winner. That winner will receive a $10,000 donation in their organization's name to a deserving charity of their choice; a trophy; and the honor of being featured at the trade show of their choice.

Qualifying charities: