Payment, Shipping & Returns
Learn about payment and shipping options, how to check account balances, how to update billing and shipping addresses, how to return products, and more.
Payment
You may use the following payment methods to complete your purchase:
- West Account
- One-time credit card charge
- Automated credit card charge
West Account – If you have purchased from Legal Solutions from Thomson Reuters before and have established credit with us, you can use your West Account number as payment for your Legal Solutions order. Your West Account number can be found on shipment inserts and on your monthly statement. Orders billed to your West Account are due within 30 days of receipt of invoice.
One-time credit card charge – When you elect this option, only the charges for your current order will be billed to the credit card number you provide. Future subscription service will be billed to your West Account.
Automated credit card charge – When you elect this option, all monthly bills for all future Legal Solutions and FindLaw subscriptions will be billed monthly to your credit card through the duration of your subscription contract (available only when your order includes certain products).
Pay with My Account »
Pay by calling 1-800-328-4880 and requesting a Customer Service Agent
(Monday – Friday, 7:00 am to 8:00 pm, Central Time)
Pay by Mail:
Thomson Reuters Payment Center
P.O. Box 6292
Carol Stream, IL 60197-6292
Pay by EFT:
Make EFT (electronic funds transfer) payments to:
Harris Trust and Savings Bank
111 W. Monroe St
P.O. Box 755
Chicago, IL 60690
ABA #071000288
Account #4445615
Check Your Account Balances
Check your account balances online with My Account »
Call 1-800-328-4880 and request to speak to a Customer Service Agent
(Monday-Friday, 7:00 am to 8:00 pm, Central Time)
Update Your Billing Address
Update your billing address online with My Account »
Call 1-800-328-4880 and request to speak to a Customer Service Agent
(Monday-Friday, 7:00 am to 8:00 pm, Central Time)
Get Information About Estimated Tax
Tax is calculated based on several criteria, including destination address, type of product, identity of the buyer, and whether or not your purchase will be used for educational purposes. The Estimated Tax amount may differ from the final sales tax charges.
Thomson Reuters charges sales tax in all U.S. states. If an item is subject to sales tax in the state to which it is shipped, tax is generally calculated on its total selling price. In accordance with state tax laws, the total selling price of an item generally includes item-level shipping and handling charges, discounts, and an allocation of order-level shipping and handling charges and discounts.
If you are exempt from sales tax, you will need to provide Thomson Reuters with the proper documents required by your state. Sales tax will not be removed from your invoice until the proper documents are received and processed. Please send your documents to:
Thomson Reuters Customer Service
610 Opperman Drive
Eagan, MN 55123
In addition, Thomson Reuters will not charge tax if your order is shipped to one of the following states and you declare that you are using the item for educational purposes:
Arizona – AZ
Connecticut – CT
Kentucky – KY
Minnesota – MN
Mississippi – MS
Missouri – MO
Nevada – NV
New York – NY
North Dakota – ND
South Carolina – SC
Virginia – VA
West Virginia – WV
Tax exemption for educational purposes is also available for orders shipped to New Jersey addresses. New Jersey law requires completion of the ST-16 form to support tax exempt purchases. To request your refund, submit this form and your order number to the address listed below:
Thomson Reuters Customer Service
610 Opperman Drive
Eagan, MN 55123
Shipping
Free ground shipping is available on every in-stock order shipped within the United States.
If you choose this option, your order will generally ship from Thomson Reuters within 1-2 business days and arrive within 7-10 days via the carrier that Thomson Reuters selects. Past-due accounts and other credit issues may delay your order.
There are five available shipping options for orders shipped to an address in the U.S.:
- Free Ground Shipping
- Priority Next Day
- Priority Second Day
- U.S. First Class Mail
- Priority Saturday Delivery
There are two available shipping options for orders shipped to an address outside the U.S.:
- International Best Rate
- International Courier (UPS)
Estimated Shipping
Free ground shipping is available on all orders shipped to an address in the U.S. Charges for shipping using all other delivery methods will be based upon the shipping method selected and the total weight of all items in your order.
Estimated shipping dates are based on several criteria, including destination address, product availability, and whether you are an existing Thomson Reuters Westlaw customer.
When will my order ship?
Expedited orders for in-stock items placed by 2:30 p.m. CST Monday through Friday will be shipped from our facility on the same day. Expedited orders placed after that time, or on weekends or U.S. holidays, will be shipped the next business day.
Orders with standard ground shipping will be shipped from our facility within four business days.
Update Your Shipping Address
Update your shipping address online with My Account »
Call 1-800-328-4880 and request to speak to a Customer Service Agent
(Monday-Friday, 7:00 am to 8:00 pm, Central Time)
How to avoid unnecessary delays in receiving your shipment:
- If paying by credit card, please be sure that your billing address matches the address that appears on your monthly credit card or bank statement.
- Enter information in the appropriate fields. Do not combine information that should be entered into separate fields. If information does not apply, please leave the field blank.
- Avoid using non-English characters and other symbols.
Returns
Product Return Policy – Our Money-Back Guarantee
If you are not completely satisfied with any* product you purchase or license from Thomson Reuters, simply return it within 45 days of the original invoice (Thomson Reuters ship date) for a full credit or refund.
- All expenses associated with returns are the responsibility of the customer
- Customers forfeit any applicable discounts when returning items that were part of a promotional sale
- To ensure accurate processing, always enclose a copy of the original delivery or billing document and a brief explanation of the reason for the return
Especially for law students
- New books must be in the same condition as purchased – no marking, highlighting, stickers, or stamps; if the item was shipped shrink-wrapped, the item must be returned with the shrink-wrap attached
* This policy does not apply to Monthly Book Pricing print products or to any online or electronic service such as WestlawNext or ProView eBooks. Subscribers are responsible for any applicable charges associated with online products. Please refer to your subscriber or license agreement for specific terms and conditions.
Thomson Reuters cannot pay return shipping fees if the original package has been opened. To return an opened item at your expense, affix the return address label, or address it to:
Thomson Reuters Returns Building B
525 Wescott Road
Eagan, MN 55123
Need a return address label?
Sign in to My Account and print one for any item ordered. (Registration required.)
Sign in now »
Questions About Recent Orders or Returns
Sign on to My Account to:
- Check recent orders for ship dates
- Track your package
- Request a reshipment
- Initiate a product return
- Check the status of recently returned items
Sign on to My Account now »
Call 1-800-328-4880 and request to speak to a Customer Service Agent
(Monday-Friday, 7:00 am to 8:00 pm, Central Time)
For faster service, please have the following ready:
- Your 10-digit West account number
- The date of your order
- Your P.O. number, if applicable
