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OnePass FAQs

About OnePass Username and Password Requirements User Support Security For QuickView+ Users

About OnePass

What is a OnePass account?

A OnePass account is a username and password, created by the user, that can be used across multiple Thomson Reuters websites and applications, such as WestlawNext, lawschool.westlaw.com, and My Account.

Why do I have to create a OnePass account to access Thomson Reuters applications?

By asking our users to create their own passwords rather than using Thomson Reuters-assigned passwords, we will be able to provide better security.

Can I use the same OnePass account for multiple websites?

Yes, with your OnePass log-in, you will be able to access multiple products, applications, and websites that currently require different passwords.

See which applications and websites use OnePass »

User Name and Password Requirements

What are the requirements for usernames?


Username

  • Must be between 8 and 70 characters in length, can be any letter, number or character combination, and is case sensitive
  • Email addresses are valid usernames
  • Must be unique from all other OnePass users
  • Can be saved as a cookie
  • Forgotten username can be emailed to user with validation of email address and answer to security question.

What are the requirements for passwords?


Password:


  • Passwords must be at least 8 characters in length and include at least 3 of the following 4 characters:
    • uppercase letters
    • lowercase letters
    • numerals
    • special characters: period ( . ), at ( @ ), hyphen ( - ), underscore ( _ ), pound ( # ), dollar sign ( $ ), or percent ( % )
  • Can be saved as a cookie. Please note that if you save both your username and password, and you access sensitive public records content, you will be asked to enter your password again. This re-authentication process will only be required once per session.
  • Do not use your email address as a password
  • Forgotten password can be reset with validation of username, email address, and answer to security question.

User Support

What do I need to do if I forget my username?

There are two locations you can go to if you have forgotten your Username:

  • The "Forgot OnePass Password/Username" link on the sign-on screen.
  • The "Forgot your username or password?" link on the Manage My OnePass Account page.

Clicking on either of these links will bring you to Step 1 in the Forgot Username or Password process.

  • In Step 1, select "I forgot my username."
  • In Step 2, enter your email address. If the email address matches an account, the system will display Step 3 with a security question.
  • Enter the answer to the security question. If the answer to the security question is correct, you will receive a message in Step 4 that the username has been sent to your email address.

If you answer the security question incorrectly, you will receive the message "Answer entered does not match." If you incorrectly answer the security question multiple times, you will need to contact Customer Service 1-800-WESTLAW.

What do I need to do if I forget my password?

There are two locations you can go to if you have forgotten your Password:

  • The "Forgot OnePass Password/Username" link on the sign-on screen.
  • The "Forgot your username or password?" link on the Manage My OnePass Account page.

Clicking on either of these links will bring you to Step 1 in the Forgot Username or Password process.

  • In Step 1, select "I forgot my password." You will then be required to enter your username and email address in Step 2.
  • If the username and email address matches an account, the system will display Step 3 with a security question.
  • Enter the answer to the security question. If your answer matches what the system has recorded, you will receive a message in Step 4 that a temporary password has been sent to your email address.
  • Log on using your username and temporary password. You will be immediately be asked to create a new password.

If you incorrectly answer the security question, you will receive a message "Answer entered does not match." If you incorrectly answer the security question multiple times, you will need to contact Customer Service 1-800-WESTLAW (1-800-937-8529).

Can I use the same OnePass account to access multiple websites?

Yes, with your OnePass log-in, you will be able to access multiple websites, applications, and products that currently require different passwords. OnePass usernames and passwords can be used for multiple applications just as your WestlawNext password can be used across various applications. OnePass will also allow users that have access to multiple products that currently require different passwords to register these different passwords with their OnePass username and password. This way, their OnePass log-in information can be used across all products (i.e. WestlawNext and Business Law Research).

You can set up your OnePass account from any application. Simply log-on to the application of your choice, then follow the prompts to create your OnePass account. If you choose to create your OnePass account via WestlawNext (or any application that currently uses your WestlawNext password), you will be asked for your WestlawNext password during the registration.

To register your OnePass account for a second (or third) application, simply access your OnePass account from that application and you will be prompted to enter that application password.

I saved my OnePass username, so at sign on, it would remember it and I wouldn't have to type it in. However, I recently noticed that it is no longer saved on the sign on screen – what happened?

This may be because you have recently deleted your cookies. You will want to re-access Westlaw to set the cookie to save your username at sign on and also a cookie to set your preferred sign on page (OnePass rather than the previous WestlawNext password). With regards to a cookie being set to save the OnePass sign on screen, this will last only until all users are migrated over to OnePass. After that, everyone's sign on screen will be OnePass.

How do I change my password?

You can change your password at any time. Click on "Register/Edit Username and Password." Enter your current name and password to access your account, then make any desired modifications.

How do I change my username?

You can change your username at any time. Click on "Register/Edit Username and Password." Enter your current name and password to access your account, then make any desired modifications.

OnePass is telling me I'm locked out – what should I do?

If you are unable to reset your contact information through the OnePass Forgot Username/Password flow, Contact Customer Support at 1-800-WESTLAW

I use transparent authentication to access various Thomson Reuters applications. How will this now work with OnePass?

Since these passwords are not entered at sign on (they have already authenticated into your own system), nothing changes with these types of access. So, there is no impact – nothing changes.

I access WestlawNext through a custom user interface. How will this now work with OnePass?

There is no impact – nothing changes.

Security

How can I change my security question and answer?

At any time you can access your OnePass account and change your security question and answer. OnePass is accessible from the sign-on pages of all applications. You are required to enter your username and password to access your account and can then make modifications to any of your data.

Will I get a card by email or mail with my username and password?

No. Once you register with OnePass, you will receive a confirmation email. This email however, will NOT contain your username/password.

My wallet/briefcase/planner was stolen and I had my username/password written down there – what should I do?

You can access your OnePass account at any time and change all information within your account. OnePass is accessible from the sign-on pages of all applications. You are required to enter your username and password to access your account and can then make modifications to any of your data.

How often can I change my password?

You have control over how often you want to change it, so it is up to you.

My email address is changing – what should I do?

At any time you can access your OnePass account and change your email address. OnePass is accessible from the sign-on pages of all applications. You are required to enter your username and password to access your account and can then make modifications to any of your data.

How will I maintain passwords for my company/firm, once OnePass is in place?

My Account will continue to be available to add/deactivate/edit or reset WestlawNext access.

Will Thomson Reuters customer support groups have access to OnePass usernames and passwords?

Customer support groups will have access to OnePass usernames, and will have the ability to reset passwords. After a password is reset, a temporary password will be emailed to the user. Once logged in using the temporary password, the user will be prompted to create a new password. For security purposes, customer support groups will not have access to OnePass passwords.

Will we have access to all of our users' OnePass username and password information?

All current MyAccount password management administrators will have the ability to look up OnePass usernames and passwords.

When I used to call the Reference Attorneys or Customer Support, I gave the agent the numeric portion of my WestlawNext password. What information will I give the agent now?

Customers can enter their direct dial phone number (if they have provided that information) or their WestlawNext password.

Additionally, the phone agent can look them up by name, by direct dial phone number, by OnePass username, by WestlawNext password (if they still remember it), or another method. If customers do not remember their WestlawNext password, they will have access to it from the next.westlaw.com Site Map (referenced as "Online ID").

For QuickView+ Users

What will I see as the WestlawNext user number in QuickView+?

All WestlawNext usage will be identified as it is today with the numeric part of the WestlawNext password. Going forward Thomson Reuters will refer to that number as the Registration Online I.D.

Can I get a list of the OnePass usernames and passwords for my organization?

The goal is to ensure the integrity and the security of the WestlawNext user. QuickView+ will not provide any way to display, print or download the list of users with their personal One Pass information.

My firm uploads WestlawNext usage information into our accounting system. Will there be any changes that will prevent up loading to our accounting system?

There is no change to how the usage is identified by users in QuickView+ or on detailed billing reports. Customers will not need to make any changes.

Need further assistance?

Return to the OnePass overview page or call 1-800-WESTLAW (1-800-937-8529).