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Best Practices for Change Management provides an authoritative, insider's perspective on keeping a company's technology best-of-class while avoiding business disruption. Featuring technology executives from leading companies across the country, this book addresses key topics, such as identifying when changes are truly necessary, creating a rigorous multi-step process for implementation, assembling a cross-functional core team to handle change, and communicating with all affected parties. From laying out a vision to winning over skeptical employees, these executives share their insight on the considerations necessary for successful change management. Additionally, the authors discuss the challenges of implementing change, such as defining metrics to measure success, preventing interruption of service to customers, recognizing when old approaches aren't working, and offering suggestions for avoiding potential pitfalls. The different niches represented and the breadth of perspectives presented enable readers to get inside some of the leading technology minds today, as these top executives offer their thoughts on effectively managing change to keep company performance at its peak.