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Accessibility

Learn about using Legal Solutions from Thomson Reuters products and services in tandem with assistive technologies and adaptive devices.

As the foremost provider of electronic information products and services to the U.S. legal market, we recognize the need to develop electronic and information technology (E&IT) products and services that are accessible and usable by all people, including those with disabilities and special needs. We are committed to designing products and services to conform to Section 508 of the Rehabilitation Act (36 C.F.R. § 1194), and other applicable accessibility standards, to the maximum extent practicable.

WestlawNext and Westlaw Classic can be used by individuals utilizing assistive technologies and other adaptive devices (e.g., screen magnifiers, voice recognition software). Our efforts to make products accessible are ongoing. If you have comments or questions about the accessibility of Thomson Reuters Westlaw products, please send them to WestAccessibility@thomsonreuters.com.

To sign on to any of the Westlaw products, you will need a Westlaw account. If you do not have a Westlaw account and have questions about obtaining one, please contact the Westlaw Sales team at 1-888-728-7677.

Westlaw Text

In addition, we offer Westlaw Text (http://text.westlaw.com). Westlaw Text is a frameless, text-based interface that optimizes WestlawNext and Westlaw Classic for our customers with visual or mobility impairments, and those with slower internet connections. For more information, visit:
http://legalsolutions.thomsonreuters.com/law-products/about/legal-notices/accessibility/westlaw-text.

WestlawNext Mobile

Specifically designed for mobile devices such as Blackberry®, iPhone®, Palm®, and Android™-enabled smartphones, WestlawNext Mobile is assistive technology friendly. Learn more at:
http://info.legalsolutions.thomsonreuters.com/westlawnext/mobile-ipad/mobile/default.aspx.

WestlawNext iPad App

The WestlawNext iPad App works with iPad's built-in screen reader, VoiceOver. Learn more at:
http://info.legalsolutions.thomsonreuters.com/westlawnext/mobile-ipad/ipad-app/default.aspx.

Support Services

We provide technical and customer support via toll-free telephone and email to accommodate the needs of users with disabilities. Customer Technical Support is available to answer general WestlawNext and/or technical questions. Reference Attorneys are available to provide assistance with research questions or working with WestlawNext. Customer and Technical Support and Reference Attorneys are trained to assist users with disabilities, as well as to address issues related to the accessibility of Thomson Reuters Westlaw products.

We have a team of Reference Attorney and Telephone Trainers who have experience training customers utilizing assistive technologies and other adaptive devices (e.g., screen readers, voice recognition software) on WestlawNext, Westlaw Classic, and other electronic products. Customer and Technical Support and Reference Attorneys provide a special online Live Chat service for the hearing impaired and other users, providing for one-on-one live help. In addition, we maintain an Assistive Technology Help Line to assist users with specific questions related to assistive technologies and adaptive software, such as screen readers and voice recognition software. To schedule training, and obtain other types of support, individuals with disabilities may contact us by telephone or email:

Product Documentation

In addition, visually impaired users may download free documentation, reference materials, and user guides from the Materials in Alternate Formats page at:
http://legalsolutions.thomsonreuters.com/law-products/search?q=westlaw+text+only&r=13001

Procurement of Accessible West Products

We routinely work with government agencies, procurement officers, contracting officers, and other personnel to provide information about the accessibility of Thomson Reuters Westlaw products and services. If you have questions about the procurement of accessible products and services, please contact:
WestAccessibility@thomsonreuters.com.